Chief Operations Officer

Job Description Position Summary:The Chief Operations Officer (COO) is a member of the health center’s Executive team and directly assists the Chief Executive Officer in establishing strategic objectives and operating polices to ensure attainment of objectives and evaluative results within the organization’s operational units to determine if organizational objectives are being met.
Supervision Exercised: Provides Executive Team leadership to the employees of NHC and is the direct supervisor for Risk and Compliance Manager, Nursing Manager, Patient Services Manager, and Marketing & Engagement Manager.
Position Responsibilities: Administration: Manages NHC planning and development infrastructure.
Grants Management: Researches and develops grant opportunities through private foundations, corporations, service organizations, etc.
, building and maintaining relationships that support NHC goals.
Prepares new and renewal grant applications for capital projects and operations, including development of program plans, services, and financial information according to required guidelines.
Monitors and assures compliance with grant requirements and service goals.
Business Development and Growth: Develops and implements a comprehensive internal and external marketing plan designed to increase revenues and profits while upholding the mission and values established by NHC.
Perform market research and analysis and implement through a strategic marketing plan.
Monitor external and internal environment for developments in the market.
Speak with organizations and committees regarding public relations, marketing, and development.
Designs, implements and manages NHC fund raising, acting as a clearing house and support for all NHC fund raising activities.
Marketing: Develops and implements public relations/marketing plan for NHC external relations.
Oversees development of materials for patients, media, grantors, donors, and other constituents.
Develops and implements marketing and “Outreach” to managed care populations to meet NHC enrollment goals.
Represents NHC in the community as appropriate.
Oversees NHC’s Website and Social Media Updates.
Personnel Management: Supervises staff in accordance with NHC’s policies and procedures and applicable laws.
This includes hiring, orienting, delegating, coaching, mentoring, disciplining, terminating, and performing timely performance evaluations.
Planning and Development: Organizes and oversees NHC’s annual and strategic planning process.
Provides technical support to NHC program development activities as appropriate.
Prepares statements of annual goals and objectives and prepares quarterly reports on progress.
Organizational Outreach: Provide training, consultation, and information services to community-based organizations to improve quality of life in underserved communities.
Develop and represent a spectrum of activities that facilitate access to health services, including case management, transportation, interpretation and helping patients navigate the health care system Provide collaboration to ensure a comprehensive, complimentary, and sustainable system of care in the community.
Corporate Compliance: Is responsible for NHC’s Corporate Compliance plan.
Ensures NHC’s policies are current and NHC is operating within the confines of current regulatory standards of practice.
Facility Maintenance and Construction: Provides oversight of Facility Maintenance and Construction.
Works with Contractors in an effective manner in building and renovation projects.
Maintains contracts and ensures that plans are being followed on budget and schedule.
Provides oversight and is responsible for Contracts and Business Associate Addendums.
Responsible for overseeing the Purchasing Orders process.
Assists in compilation of information and submission of Medicare Cost Report, Uniform Data System Report, and the annual 330(e) Grant Application.
Ensures that activities comply with organizational requirements for quality management and legal and regulatory stipulations.
Attends Executive staff meetings.
Leadership meetings and trainings, project team meetings, Board of Directors meetings, Compliance meetings, Quality Improvement meetings, and conducts site visits as necessary via travel or virtually.
Participates in all Patient Centered Medical Home (PCMH) recognition and transformation activities.
May be asked to perform other duties that align with NHC’s mission.
Position Requirements: Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication.
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic and professional backgrounds.
Ability to work effectively with managers, co-workers, members of the public and professional groups.
Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public.
Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to a shift of priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, work toward goals and objectives of draft priorities.
Ability to follow NHC Clinic practice guidelines – including adhering to the NHC Mission and Vision and enforcing and providing guidelines as contained in the NHC Corporate Compliance Policy.
Ability to receive constructive feedback including evaluation of productivity and practice attributes.
Knowledge of community resources.
Other duties as assigned, including but not limited to participation on internal and external committees, providing education, Quality Review and/or other activities as requested or assigned.
Minimum Requirements: Ability to perform each position responsibility satisfactorily with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
Ability to understand that safety is a condition of employment.
Unsafe acts or conditions will be reported to the supervisor or Site Coordinator.
Must be computer literate with ability to establish a reporting system and compile reports or data as requested.
Must be able to read, write and speak English.
Education and/or Experience: Experience in non-profit and healthcare delivery operations (i.
e.
: community needs assessment, fund raising, grant writing and reporting requirements) required.
License and / or Certification: • Valid North Dakota Driver’s License • Current Immunization Records • Current PPD Special Requirements: • Must be willing to travel between NHC health centers.
• Must be willing to work evening hours and weekends if necessary.
Appearance Standards: This position shall follow the appearance standards as outlined in the NHC Personnel Appearance Policy.
While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time.
The employee may experience exposure to dust, pollens, pollutants, fumes, and communicable diseases as related to the health care environment.
The noise level in the work environment is usually moderate.