Duties:
- Make outbound calls to customers to provide assistance and support
- Analyze customer needs and provide appropriate solutions
- HaAre you looking for an exciting opportunity to work with customers with an opportunity to grow professionally? We are currently seeking enthusiastic individuals who are passionate about providing exceptional customer service.
As a Customer Service Representative, you will have the chance to interact with our valued customers, assist them with their banking needs, and ensure their satisfaction.
If you enjoy working in a fast-paced environment, have excellent communication skills, and are eager to make a positive impact, this could be the perfect role for you! Join us at Dakota Community Bank & Trust and be a part of our dedicated team committed to delivering outstanding service to our community.
Key Responsibilities:
1.
Greet and assist customers with day-to-day banking transactions, such as deposits, withdrawals, and account inquiries.
2.
Learn new banking responsibilities including: Opening new accounts for customers and Giving guidance to customers regarding bank products & services.
3.
Answer and direct incoming phone calls, providing excellent customer service and addressing inquiries or concerns along with maintaining a high level of confidentiality and security when handling customer information and transactions.
Qualifications:
1.
Positive attitude
2.
Willingness to learn
3.
Ability to have fun at work while offering great customer service
Dakota Community Bank & Trust is a leading financial institution that has been serving the community for over 100 years.
We pride ourselves on providing personalized banking solutions to our customers and being actively involved in the communities we serve.
With a strong commitment to customer service and a wide range of banking products and services, we strive to exceed our customers’ expectations and help them achieve their financial goals.
At Dakota Community Bank & Trust, we believe in investing in our employees and value of our front line customer service.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.
Interested candidates can apply online or visit the Bismarck Tower branch.
ndle customer inquiries and resolve issues in a timely manner
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work well in a team environment
- Proficient in using computer systems and software applications
This position requires a high level of customer service skills, as well as the ability to analyze customer needs and provide appropriate solutions.
The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work well in a team environment.
Additionally, attention to detail and accuracy in data entry are essential for this role.
Proficiency in using computer systems and software applications is also required.
If you are looking for a challenging and rewarding opportunity in customer service, we encourage you to apply.
We offer competitive compensation, a supportive work environment, and opportunities for growth within the company.
Dakota Community Bank & Trust is an Equal Opportunity Employer
Job Type: Full-time
Pay: $14.
00 - $17.
00 per hour
Expected hours: 34 – 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
Ability to commute/relocate:
* Bismarck, ND 58504: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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