Front Desk Clerk

The Front Desk Clerk is responsible for greeting all guests with genuine enthusiasm and warmth upon arrival and over the phone, performing check-in procedures, scheduling & confirming appointments, coordinating guests services, collecting fees, and biding guests farewell as they leave.
Provides pleasant and courteous customer service to all callers and guests, at all times.
* Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.
Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
Opera experience a plus.
* Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.
Hotel clerks will use active listening skills to understand the individual needs of each customer.
They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
* Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk.
Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
* Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems.
The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
Job Type: Full-time Pay: $14.
00 - $17.
00 per hour Expected hours: 24 – 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance Schedule: * 8 hour shift Work setting: * In-person * Resort People with a criminal record are encouraged to apply Experience: * Hotel experience: 1 year (Preferred) Work Location: In person