Front Desk Associate
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
We are looking to fill full-time positions.
Both of the positions will be 2pm-10pm and 10pm-8am.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software, like Opera PMS and Room Key machines helpfull.
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Previous hotel experience preferred, but will train the right candidate for the position.
Work Remotely
* No
Must be able to pass a pre-employment drug screen.
Job Type: Full-time
Pay: From $13.
00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Employee discount
* Paid time off
Schedule:
* 8 hour shift
* Holidays
* Night shift
* Weekends as needed
Application Question(s):
* Have you completed the skill tests assigned to this job post? Only candidates who have completed them will be considered.
Education:
* High school or equivalent (Preferred)
Work Location: In person
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